One of the most informative and enjoyable books I've read this year is "Heads in Beds" by Jacob Tomsky. He lets people see inside the confines of the hotel industry and does it with humor and irreverence. He explains that his entire career has been at hotel jobs from being in valet parking, being a bellhop, in housekeeping and at the front desk. He tells how hotel employees get back at recalcitrant guests and how he has managed to tolerate the foibles of the industry.
Tomsky graduated from college with a degree in philosophy, a rather difficult degree to explain to potential employers, and followed through on someone's suggestion to try hospitality. He landed a job in a luxury hotel in New Orleans, worked his way up the ladder, took a year off to travel Europe and returned with a need for a job. He settled in New York, and again landed a job with a luxury hotel.
He tells readers how to get exactly what they want and more when they check-in to a hotel and when they check-out, and it's not by screaming and demanding. Basically, money talks. The reader appreciates his honesty and devil-may-care attitude. Travelers and frequent hotel guests will be delighted with the tales out of school and think twice the next time they want to complain about the service they have received. An upbeat, fascinating account of an industry nearly everyone uses at sometime in their lives but one most people don't understand.